At Whitmishcraft (WHIMSICRAFT SOLUTIONS PRIVATE LIMITED), we strive to provide a positive shopping experience. However, if you’re not fully satisfied with your purchase, we offer a flexible refund and cancellation policy. Please read the details below.
1. Order Cancellations
Cancellation by Customer: You may cancel your order before it is shipped. Once the order has been shipped, it cannot be cancelled.
How to Cancel: To request a cancellation, please contact our customer service team at info@whitmishcraft.com with your order details.
Cancellation Fees: There are no fees for canceling an order before it is shipped. However, if the order has already been shipped, you may need to follow the return process.
2. Refunds Policy
Eligibility for Refunds: Items must be returned in their original condition, unused, unwashed, and with tags attached. Some items, such as final sale products and customized products, may not be eligible for refunds.
Return Window: You have 5–7 days from the date of delivery to initiate a return for a refund.
How to Return an Item: To return an item, please contact our customer service team at info@whitmishcraft.com or for refund & payment queries, reach our finance team at finance@whitmishcraft.com.
Refund Processing: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued within 3–5 business days after approval of the refund request.
Mode of Refund: All approved refunds will be credited to the original payment method used at the time of purchase. If the original payment method is unavailable, the refund may be processed via bank transfer or another suitable method determined by Whitmishcraft.
Shipping Fees: Original shipping charges are non-refundable, and the customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
3. Exchange Policy
Eligibility for Exchanges: We offer exchanges on items of equal or lesser value within 7 days of delivery. The item must be in its original, unused condition.
How to Exchange an Item: Contact our customer service team at info@whitmishcraft.com to arrange an exchange.
Processing Time: Exchanges are processed once the returned item has been received and inspected, typically within 5 business days.
4. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 3 days of delivery. We will arrange for a replacement, repair, or refund, depending on the situation.
Proof of Damage: To process your request, please provide photos of the damaged or defective item along with your order details.
5. Non-Returnable Items
The following items are not eligible for returns or refunds:
Customized or personalized items
Items marked as "Final Sale" or "Non-Returnable"
Used or worn items (excluding items with manufacturing defects)
6. Contact Us
If you have any questions or need assistance with your refund or cancellation, please contact our customer service team at info@whitmishcraft.com. For billing and payment-related queries, contact our finance team at finance@whitmishcraft.com.